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Outage register

Every major and significant local outage affecting services on our network, as required by the Telecommunications (Customer Communications for Outages) Industry Standard 2024. Ongoing outages are listed first. Entries remain published for at least two years after they are resolved.

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Download the register (CSV)
No outages are currently listed. There are no major or significant local outages on record. If you are experiencing a service issue, please contact your provider.

Report an outage or make a complaint

You can use the contact details on this page to make a service outage report, or to make an enquiry about a network outage. A service outage report tells us your service is not working, and we will tell you whether it is affected by a network outage. How we handle outage reports.

You can also use these contact details to make a complaint. You have a right to make a complaint, and it is free to use our complaints handling process. How we handle complaints, and how long each step takes.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service on 1800 555 660. Details are at www.accesshub.gov.au/about-the-nrs.

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