Network Status & Outage Register
Report a Service Outage
You can use the contact details below to make a service outage report, or to make an enquiry about a network outage. A service outage report tells us your service is not working, and we will tell you whether it is affected by a network outage.
Read our network outage complaints handling process — how we handle a service outage report, and what we will do to restore your service.
Make a Complaint
You can use the contact details below to make a complaint. You have a right to make a complaint, and it is free to use our complaints handling process.
- Phone 1800 718 449
- Email support@checknetworks.com.au
- Online https://checknetworks.com.au/complaints/
- Relay Service If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service. Call 1800 555 660. Details are at www.accesshub.gov.au/about-the-nrs.
Read our complaints handling process — how to make a complaint, how we handle it, and how long each step takes.
Outage Register
This register lists major and significant local outages affecting services on our network, as required by the Telecommunications (Customer Communications for Outages) Industry Standard 2024. Ongoing outages are listed first. Entries remain published for at least two years after they are resolved.