Network Status

You can use the contact details on this page to make a service outage report, or to make an enquiry about a network outage. A service outage report tells us your service is not working, and we will tell you whether it is affected by a network outage. How we handle outage reports.

You can also use these contact details to make a complaint. You have a right to make a complaint, and it is free to use our complaints handling process. How we handle complaints, and how long each step takes.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service on 1800 555 660. Details are at www.accesshub.gov.au/about-the-nrs.